{"id":37552,"date":"2025-12-03T17:16:24","date_gmt":"2025-12-03T17:16:24","guid":{"rendered":"https:\/\/portoinabottle.com\/politique-dexpedition-de-retours-et-de-remboursements\/"},"modified":"2026-01-07T21:45:25","modified_gmt":"2026-01-07T21:45:25","slug":"politique-dexpedition-de-retours-et-de-remboursements","status":"publish","type":"page","link":"https:\/\/portoinabottle.com\/fr\/politique-dexpedition-de-retours-et-de-remboursements\/","title":{"rendered":"Politique d\u2019exp\u00e9dition, de retours et de remboursements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"37552\" class=\"elementor elementor-37552 elementor-37301\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4c46e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"c4c46e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae0c457 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"ae0c457\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92162d8 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"92162d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"388\" data-end=\"435\">POLITIQUE D\u2019EXP\u00c9DITION, DE RETOURS ET DE REMBOURSEMENTS<\/h1>\n<p data-start=\"437\" data-end=\"729\">Cette politique r\u00e9git les conditions applicables \u00e0 l\u2019exp\u00e9dition des commandes, retours, \u00e9changes et remboursements effectu\u00e9s via la <a class=\"decorated-link\" href=\"http:\/\/www.portoinabottle.com\" target=\"_new\" rel=\"noopener\" data-start=\"577\" data-end=\"599\">boutique en ligne www.portoinabottle.com<\/a>, conform\u00e9ment \u00e0 la l\u00e9gislation portugaise et europ\u00e9enne en vigueur, \u00e0 savoir <strong data-start=\"681\" data-end=\"708\">le d\u00e9cret-loi n\u00b0 24\/2014<\/strong> du 14 f\u00e9vrier.<\/p>\n<hr data-start=\"731\" data-end=\"734\">\n<h2 data-start=\"736\" data-end=\"770\">1. Traitement des commandes<\/h2>\n<p data-start=\"771\" data-end=\"1000\">Les commandes sont trait\u00e9es apr\u00e8s <strong data-start=\"808\" data-end=\"844\">confirmation effective du paiement<\/strong>.<br data-start=\"845\" data-end=\"848\">Le temps moyen de pr\u00e9paration est <strong data-start=\"881\" data-end=\"901\">de 1 \u00e0 2 jours ouvr\u00e9s<\/strong>, sauf en cas de cas exceptionnel telles que les coupures de stock, les p\u00e9riodes promotionnelles, les jours f\u00e9ri\u00e9s ou les contraintes majeures.<\/p>\n<hr data-start=\"1002\" data-end=\"1005\">\n<h2 data-start=\"1007\" data-end=\"1029\">2. M\u00e9thodes d\u2019exp\u00e9dition<\/h2>\n<p data-start=\"1030\" data-end=\"1066\">Les exp\u00e9ditions se font par :<\/p>\n<ul data-start=\"1067\" data-end=\"1162\">\n<li data-start=\"1067\" data-end=\"1108\">\n<p data-start=\"1069\" data-end=\"1108\">Op\u00e9rateurs postaux nationaux (par exemple CTT)<\/p>\n<\/li>\n<li data-start=\"1109\" data-end=\"1162\">\n<p data-start=\"1111\" data-end=\"1162\">Transporteurs express nationaux et internationaux<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1164\" data-end=\"1264\">La m\u00e9thode est automatiquement s\u00e9lectionn\u00e9e lors de la caisse en fonction de la destination, du poids et du volume de la commande.<\/p>\n<hr data-start=\"1266\" data-end=\"1269\">\n<h2 data-start=\"1271\" data-end=\"1308\">3. D\u00e9lais de livraison (estimations)<\/h2>\n<ul data-start=\"1309\" data-end=\"1479\">\n<li data-start=\"1309\" data-end=\"1355\">\n<p data-start=\"1311\" data-end=\"1355\"><strong data-start=\"1311\" data-end=\"1336\">Portugal continental :<\/strong> 1 \u00e0 3 jours ouvr\u00e9s<\/p>\n<\/li>\n<li data-start=\"1356\" data-end=\"1399\">\n<p data-start=\"1358\" data-end=\"1399\"><strong data-start=\"1358\" data-end=\"1380\">R\u00e9gions autonomes :<\/strong> 3 \u00e0 7 jours ouvr\u00e9s<\/p>\n<\/li>\n<li data-start=\"1400\" data-end=\"1441\">\n<p data-start=\"1402\" data-end=\"1441\"><strong data-start=\"1402\" data-end=\"1421\">Union europ\u00e9enne :<\/strong> 3 \u00e0 10 jours ouvr\u00e9s<\/p>\n<\/li>\n<li data-start=\"1442\" data-end=\"1479\">\n<p data-start=\"1444\" data-end=\"1479\"><strong data-start=\"1444\" data-end=\"1459\">Hors UE :<\/strong> 7 \u00e0 20 jours ouvr\u00e9s<\/p>\n<\/li>\n<\/ul>\n<blockquote data-start=\"1481\" data-end=\"1678\">\n<p data-start=\"1483\" data-end=\"1678\">Les d\u00e9lais ne sont que repr\u00e9sentatifs et peuvent \u00eatre retard\u00e9s pour des raisons ind\u00e9pendantes du contr\u00f4le de Porto in a Bottle, telles que des gr\u00e8ves, des conditions m\u00e9t\u00e9orologiques, des d\u00e9faillances de transporteurs ou des proc\u00e9dures douani\u00e8res.<\/p>\n<\/blockquote>\n<hr data-start=\"1680\" data-end=\"1683\">\n<h2 data-start=\"1685\" data-end=\"1706\">4. Frais d\u2019exp\u00e9dition<\/h2>\n<p data-start=\"1707\" data-end=\"1726\">Frais d\u2019exp\u00e9dition :<\/p>\n<ul data-start=\"1727\" data-end=\"1898\">\n<li data-start=\"1727\" data-end=\"1771\">\n<p data-start=\"1729\" data-end=\"1771\">Sont calcul\u00e9s automatiquement au moment du paiement<\/p>\n<\/li>\n<li data-start=\"1772\" data-end=\"1823\">\n<p data-start=\"1774\" data-end=\"1823\">Ils d\u00e9pendent du poids, du volume et de la destination de l\u2019ordre<\/p>\n<\/li>\n<li data-start=\"1824\" data-end=\"1898\">\n<p data-start=\"1826\" data-end=\"1898\">Ils sont toujours pr\u00e9sent\u00e9s au client <strong data-start=\"1861\" data-end=\"1898\">avant la confirmation de paiement<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1900\" data-end=\"1988\">Les campagnes <strong data-start=\"1927\" data-end=\"1947\">promotionnelles avec exp\u00e9ditions gratuites<\/strong> seront correctement identifi\u00e9es sur le site web.<\/p>\n<hr data-start=\"1990\" data-end=\"1993\">\n<h2 data-start=\"1995\" data-end=\"2018\">5. Livraisons rat\u00e9es<\/h2>\n<p data-start=\"2019\" data-end=\"2167\">Si la livraison n\u2019est pas possible pour des raisons attribuables au client (absence sur le lieu, mauvaise adresse, non-retraite), le facteur peut :<\/p>\n<ul data-start=\"2168\" data-end=\"2241\">\n<li data-start=\"2168\" data-end=\"2192\">\n<p data-start=\"2170\" data-end=\"2192\">Nouvelle tentative<\/p>\n<\/li>\n<li data-start=\"2193\" data-end=\"2241\">\n<p data-start=\"2195\" data-end=\"2241\">Transmets l\u2019ordre \u00e0 un point de collecte<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2243\" data-end=\"2345\">Si la commande est retourn\u00e9e \u00e0 l\u2019entreprise, les <strong data-start=\"2286\" data-end=\"2344\">frais de r\u00e9exp\u00e9dition seront \u00e0 la charge du client<\/strong>.<\/p>\n<hr data-start=\"2347\" data-end=\"2350\">\n<h2 data-start=\"2352\" data-end=\"2377\">6. Dommages dans la navigation<\/h2>\n<p data-start=\"2378\" data-end=\"2393\">Le client doit :<\/p>\n<ul data-start=\"2394\" data-end=\"2605\">\n<li data-start=\"2394\" data-end=\"2437\">\n<p data-start=\"2396\" data-end=\"2437\">V\u00e9rifiez la commande \u00e0 la livraison<\/p>\n<\/li>\n<li data-start=\"2438\" data-end=\"2500\">\n<p data-start=\"2440\" data-end=\"2500\">Refuser la livraison si le colis pr\u00e9sente des dommages visibles<\/p>\n<\/li>\n<li data-start=\"2501\" data-end=\"2605\">\n<p data-start=\"2503\" data-end=\"2605\">Ou communiquer dans un maximum <strong data-start=\"2535\" data-end=\"2547\">de 48 heures<\/strong> apr\u00e8s la r\u00e9ception, par e-mail, avec un enregistrement photographique<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2607\" data-end=\"2707\">Le non-respect de la communication dans ce d\u00e9lai peut rendre impossible le d\u00e9p\u00f4t de r\u00e9clamation aupr\u00e8s du transporteur.<\/p>\n<hr data-start=\"2709\" data-end=\"2712\">\n<h2 data-start=\"2714\" data-end=\"2745\">7. Ordres internationaux<\/h2>\n<p data-start=\"2746\" data-end=\"2800\">Pour les exp\u00e9ditions hors de l\u2019Union europ\u00e9enne, les \u00e9l\u00e9ments suivants peuvent s\u2019appliquer :<\/p>\n<ul data-start=\"2801\" data-end=\"2867\">\n<li data-start=\"2801\" data-end=\"2822\">\n<p data-start=\"2803\" data-end=\"2822\">Droits de douane<\/p>\n<\/li>\n<li data-start=\"2823\" data-end=\"2840\">\n<p data-start=\"2825\" data-end=\"2840\">Taxes locales<\/p>\n<\/li>\n<li data-start=\"2841\" data-end=\"2867\">\n<p data-start=\"2843\" data-end=\"2867\">Co\u00fbts administratifs<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2869\" data-end=\"2939\">Tous ces frais sont <strong data-start=\"2897\" data-end=\"2938\">la seule responsabilit\u00e9 du client<\/strong>.<\/p>\n<hr data-start=\"2941\" data-end=\"2944\">\n<h1 data-start=\"2946\" data-end=\"2974\">RETOURS ET REMBOURSEMENTS<\/h1>\n<hr data-start=\"2976\" data-end=\"2979\">\n<h2 data-start=\"2981\" data-end=\"3023\">8. Droit de retrait libre (14 jours)<\/h2>\n<p data-start=\"3024\" data-end=\"3198\">Selon les termes de la loi, le consommateur dispose <strong data-start=\"3066\" data-end=\"3086\">de 14 jours cons\u00e9cutifs<\/strong> pour se retirer du contrat, sans avoir besoin de donner de raison, \u00e0 compter de la date de r\u00e9ception de la commande.<\/p>\n<hr data-start=\"3200\" data-end=\"3203\">\n<h2 data-start=\"3205\" data-end=\"3246\">9. Conditions d\u2019acceptation du retour<\/h2>\n<p data-start=\"3247\" data-end=\"3296\">Pour que le retour soit accept\u00e9, le produit doit :<\/p>\n<ul data-start=\"3297\" data-end=\"3444\">\n<li data-start=\"3297\" data-end=\"3357\">\n<p data-start=\"3299\" data-end=\"3357\">Trouv\u00e9 <strong data-start=\"3312\" data-end=\"3338\">en parfait \u00e9tat<\/strong>, sans aucun signe d\u2019utilisation<\/p>\n<\/li>\n<li data-start=\"3358\" data-end=\"3394\">\n<p data-start=\"3360\" data-end=\"3394\">Gardez <strong data-start=\"3372\" data-end=\"3394\">l\u2019emballage d\u2019origine<\/strong><\/p>\n<\/li>\n<li data-start=\"3395\" data-end=\"3444\">\n<p data-start=\"3397\" data-end=\"3444\">Soyez accompagn\u00e9 <strong data-start=\"3418\" data-end=\"3444\">d\u2019une preuve d\u2019achat<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3446\" data-end=\"3449\">\n<h2 data-start=\"3451\" data-end=\"3498\">10. Exclusions l\u00e9gales au droit de retour<\/h2>\n<p data-start=\"3499\" data-end=\"3569\">Selon les termes de la l\u00e9gislation applicable, <strong data-start=\"3535\" data-end=\"3569\">les d\u00e9clarations des \u00e9l\u00e9ments suivants ne sont pas accept\u00e9es :<\/strong><\/p>\n<ul data-start=\"3570\" data-end=\"3711\">\n<li data-start=\"3570\" data-end=\"3592\">\n<p data-start=\"3572\" data-end=\"3592\"><strong data-start=\"3581\" data-end=\"3592\">Bouteilles ouvertes<\/strong><\/p>\n<\/li>\n<li data-start=\"3593\" data-end=\"3645\">\n<p data-start=\"3595\" data-end=\"3645\">Produits alimentaires avec un sceau de s\u00e9curit\u00e9 bris\u00e9<\/p>\n<\/li>\n<li data-start=\"3646\" data-end=\"3671\">\n<p data-start=\"3648\" data-end=\"3671\">Produits personnalis\u00e9s<\/p>\n<\/li>\n<li data-start=\"3672\" data-end=\"3711\">\n<p data-start=\"3674\" data-end=\"3711\">Produits endommag\u00e9s par un mauvais usage<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3713\" data-end=\"3716\">\n<h2 data-start=\"3718\" data-end=\"3750\">11. Proc\u00e9dure de retour<\/h2>\n<p data-start=\"3751\" data-end=\"3876\">Le client doit communiquer \u00e0 l\u2019avance son intention de retourner par e-mail \u00e0 :<br data-start=\"3834\" data-end=\"3837\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udce7\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\"><strong data-start=\"3840\" data-end=\"3876\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3842\" data-end=\"3874\">portoinabottle@portoinabottle.pt<\/a><\/strong><\/p>\n<p data-start=\"3878\" data-end=\"3888\">Indiquant :<\/p>\n<ul data-start=\"3889\" data-end=\"3973\">\n<li data-start=\"3889\" data-end=\"3910\">\n<p data-start=\"3891\" data-end=\"3910\">Num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"3911\" data-end=\"3926\">\n<p data-start=\"3913\" data-end=\"3926\">Nom complet<\/p>\n<\/li>\n<li data-start=\"3927\" data-end=\"3950\">\n<p data-start=\"3929\" data-end=\"3950\">Produit(s) \u00e0 retourner<\/p>\n<\/li>\n<li data-start=\"3951\" data-end=\"3973\">\n<p data-start=\"3953\" data-end=\"3973\">Raison (optionnelle)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3975\" data-end=\"4050\">La d\u00e9claration ne doit \u00eatre faite <strong data-start=\"4010\" data-end=\"4038\">qu\u2019apr\u00e8s autorisation \u00e9crite<\/strong> de la part de l\u2019entreprise.<\/p>\n<hr data-start=\"4052\" data-end=\"4055\">\n<h2 data-start=\"4057\" data-end=\"4083\">12. Frais de retour<\/h2>\n<ul data-start=\"4084\" data-end=\"4283\">\n<li data-start=\"4084\" data-end=\"4169\">\n<p data-start=\"4086\" data-end=\"4169\">En cas de <strong data-start=\"4097\" data-end=\"4115\">regret,<\/strong> les frais de retour sont support\u00e9s par le client<\/p>\n<\/li>\n<li data-start=\"4170\" data-end=\"4283\">\n<p data-start=\"4172\" data-end=\"4283\">En cas de <strong data-start=\"4183\" data-end=\"4234\">produit d\u00e9fectueux, endommag\u00e9 ou d\u2019erreur d\u2019exp\u00e9dition<\/strong>, les co\u00fbts sont support\u00e9s par Porto in a Bottle<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4285\" data-end=\"4288\">\n<h2 data-start=\"4290\" data-end=\"4307\">13. Remboursements<\/h2>\n<p data-start=\"4308\" data-end=\"4359\">\u00c0 la r\u00e9ception et \u00e0 la v\u00e9rification des produits retourn\u00e9s :<\/p>\n<ul data-start=\"4360\" data-end=\"4500\">\n<li data-start=\"4360\" data-end=\"4418\">\n<p data-start=\"4362\" data-end=\"4418\">Le remboursement sera effectu\u00e9 dans un d\u00e9lai <strong data-start=\"4407\" data-end=\"4418\">maximum de 14<\/strong> jours<\/p>\n<\/li>\n<li data-start=\"4419\" data-end=\"4500\">\n<p data-start=\"4421\" data-end=\"4500\">Par <strong data-start=\"4426\" data-end=\"4463\">le m\u00eame moyen de paiement que celui utilis\u00e9<\/strong> pour l\u2019achat, sauf convenance contraire<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4502\" data-end=\"4505\">\n<h2 data-start=\"4507\" data-end=\"4520\">14. \u00c9changes<\/h2>\n<p data-start=\"4521\" data-end=\"4555\">Les \u00e9changes peuvent \u00eatre autoris\u00e9s :<\/p>\n<ul data-start=\"4556\" data-end=\"4692\">\n<li data-start=\"4556\" data-end=\"4593\">\n<p data-start=\"4558\" data-end=\"4593\">Sous r\u00e9serve de disponibilit\u00e9 des stocks<\/p>\n<\/li>\n<li data-start=\"4594\" data-end=\"4641\">\n<p data-start=\"4596\" data-end=\"4641\">Avec une autorisation pr\u00e9alable de la soci\u00e9t\u00e9<\/p>\n<\/li>\n<li data-start=\"4642\" data-end=\"4692\">\n<p data-start=\"4644\" data-end=\"4692\">Les co\u00fbts logistiques sont \u00e9valu\u00e9s au cas par cas<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4694\" data-end=\"4697\">\n<h2 data-start=\"4699\" data-end=\"4745\">15. Produits endommag\u00e9s ou exp\u00e9dition incorrecte<\/h2>\n<p data-start=\"4746\" data-end=\"4767\">Si le client re\u00e7oit :<\/p>\n<ul data-start=\"4768\" data-end=\"4809\">\n<li data-start=\"4768\" data-end=\"4790\">\n<p data-start=\"4770\" data-end=\"4790\">Produit endommag\u00e9<\/p>\n<\/li>\n<li data-start=\"4791\" data-end=\"4809\">\n<p data-start=\"4793\" data-end=\"4809\">Mauvais produit<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4811\" data-end=\"4984\">Vous devez communiquer dans un d\u00e9lai <strong data-start=\"4845\" data-end=\"4872\">maximum de 48 heures apr\u00e8s la r\u00e9ception<\/strong>, avec des photographies. Apr\u00e8s validation, un remplacement ou un remboursement sera effectu\u00e9 sans frais suppl\u00e9mentaires pour le client. <\/p>\n<hr data-start=\"4986\" data-end=\"4989\">\n<h2 data-start=\"4991\" data-end=\"5018\">16. Refus de d\u00e9clarations<\/h2>\n<p data-start=\"5019\" data-end=\"5145\">L\u2019entreprise se r\u00e9serve le droit de <strong data-start=\"5053\" data-end=\"5075\">refuser les retours<\/strong> qui ne respectent pas enti\u00e8rement les exigences \u00e9nonc\u00e9es dans cette politique.<\/p>\n<hr data-start=\"5147\" data-end=\"5150\">\n<h2 data-start=\"5152\" data-end=\"5180\">17. Modifications de la politique<\/h2>\n<p data-start=\"5181\" data-end=\"5323\">Porto in a Bottle se r\u00e9serve le droit de modifier cette politique \u00e0 tout moment. La version en vigueur sera toujours celle publi\u00e9e sur le site web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POLITIQUE D\u2019EXP\u00c9DITION, DE RETOURS ET DE REMBOURSEMENTS Cette politique r\u00e9git les conditions applicables \u00e0 l\u2019exp\u00e9dition des commandes, retours, \u00e9changes et remboursements effectu\u00e9s via la boutique en ligne www.portoinabottle.com, conform\u00e9ment \u00e0&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37552","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/pages\/37552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/comments?post=37552"}],"version-history":[{"count":1,"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/pages\/37552\/revisions"}],"predecessor-version":[{"id":37553,"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/pages\/37552\/revisions\/37553"}],"wp:attachment":[{"href":"https:\/\/portoinabottle.com\/fr\/wp-json\/wp\/v2\/media?parent=37552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}